Shipping policy

Processing

• We pick, pack & hand all orders off to our carriers within 1 business day (M–F).
• Place your order by 1 PM MT for same-day shipping.

Domestic (Canada)

• Standard (Canada Post Expedited): 4–7 business days • CAD 9.95 flat • FREE on orders over CAD 75
• Express (Purolator / FedEx): 1–3 business days • calculated at checkout

United States

• Standard International: 7–14 business days • CAD 18.95 flat (plus duties/taxes)
• Express International: 3–6 business days • carrier rates calculated at checkout

Other Countries

• Delivery: 10–20 business days • rates & import fees calculated at checkout
• Note: Customers are responsible for any duties, taxes or customs clearance fees.

B2B Bulk Orders

• Free ground freight on orders over CAD 1,000 (continental Canada)
• Custom quotes available for large or specialized shipments—email sales@flaves.ca

Order Tracking & Delays

• You’ll receive a tracking link via email once your order ships—please allow 24 hrs for updates.
• For delays due to weather, peak seasons or customs, contact shipping@flaves.ca with your order number.

Address Changes

• To update a shipping address, notify us within 1 hour of placing your order—after that, we may not be able to intercept it.

Lost or Damaged Packages

• Report within 7 days of the expected delivery date to support@flaves.ca. We’ll file a carrier claim and arrange a replacement or refund.